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Our company adheres to the principle of being responsible for the purchaser and safeguarding the purchaser's rights and interests. We make the following commitment to the products and services sold by the company to the purchaser: replacement of new machines within one month, free maintenance within one year, and lifelong service.
1. Our company's product warranty period is within one year from the date of shipment
During the warranty period, our company promises to repair or replace products that fail due to defects in components and manufacturing processes for free. The cost of products that fail due to the purchaser's fault shall be borne by the purchaser. Our company is responsible for promptly handling communication issues, data confusion, and other failures caused by our product failures.
2. Our company promises lifelong maintenance for sold products
Our company provides after-sales technical support to the purchaser. For urgent issues encountered by the purchaser during use, we promise to provide 7 × 24-hour response.
3. Our company promises to provide installation, configuration, and operation maintenance services for the sold products
(1) Help users complete the installation and system parameter settings of Haydn series products and supporting software.
(2) Provide operation and maintenance services for Haydn series products.
4. Our company promises to provide application services for sold products
(1) Use email, phone, WeChat, and other means to answer users' questions about product purchase, training, installation, operation, and management.
(2) Provide consulting services for product technology management and application solutions according to user requirements.
(3) Regularly organize technical exchange activities between users and between users and technical developers.
5. Training
In order to enable the purchaser's personnel to use our company's products correctly, our company will provide training to the purchaser's personnel after the product is delivered and accepted. The training content includes: the working principle and technical performance of the product, the operation and maintenance of the product, etc. Adopting a unified organization and centralized training approach, providing training on products and related knowledge.
(1) Train trainees to proficiently operate application products (including installation, environmental adaptation, functional application, etc.).
(2) Train students to master the basic knowledge and general theories of relevant product technology, and guide them to familiarize themselves with various management systems.
(3) Train trainees to master product maintenance and improve users' ability to maintain daily product applications.
(4) Improve students' proficiency in the functional features of the product and their level of integration with practical applications.
6. Product warranty and version upgrade
(1) The buyer's products are returned, exchanged, and guaranteed by the company. The company guarantees that if they are damaged during normal use, resulting in the inability of our company's products to function properly, free warranty will be provided. If abnormal use causes damage to our company's products, all related components will be covered by a cost charged warranty.
(2) The company guarantees that when the buyer's product version is upgraded, the company will provide upgrade services to the products purchased by legitimate users due to improvements or expansions in the functionality and performance of the buyer's product, or when a new version is released due to the upgrade.